The verifying step (onboarding step 6) resolves to one of four outcomes, each behaving very differently: approved, retry needed (user-fixable, loops back to capture), under review (manual, no action needed), or couldn't verify (needs support).
Verifying resolves to one of four outcomes
Approved
9:41
You're verifiedContinue to set up access
Continue
Retry needed
9:41
We need another lookYour photos weren't clear enough
Good lighting, no glare
Fit the whole ID in frame
Keep your face centred
Try again
Get help
Under review
9:41
Review in progressA few checks need a manual look. No action needed.
We'll notify you within 1–2 days
Updates sent to your email
Got it
You can close the app meanwhile
Couldn't verify
9:41
We couldn't verify youWe weren't able to confirm your identity