Case Study — Product Design · 2026
Indent

A quieter place to read.

A mobile-first community for amateur and literary-minded writers — calmer than Wattpad, more discoverable than Substack, warmer than Scribophile. Designed against the grain of the modern writing internet.

Role
Product design / UX — concept, IA, flows, UI, interactive prototype
Type
Self-initiated · Mobile-first community product
Disciplines
Concept · Information Architecture · UX · UI · React prototype
Platform · Year
iOS & Android (mobile-first) · 2026
01 — The problem

The writing internet is loud and unkind to beginners.

The literary-minded amateur — someone writing because they love writing, who wants their work read kindly and wants to read others — has nowhere good to go. On every existing platform they are buried, starved, lost, or intimidated.

Wattpad

Buried under genre fiction.

Literary beginners disappear beneath leaderboards and YA serials. Discovery rewards volume, not voice.

Substack

Starved without a list.

Excellent for an established audience — punishing for anyone arriving without one. No native discovery for new voices.

Medium

Optimized for SEO, not story.

Recipes for traffic crowd out the literary essay. The platform rewards titles that perform in search.

Scribophile · Royal Road · AO3

Narrow or workshop-clinical.

Excellent within their lanes. None of them feel like a calm, mobile-first home for someone finding their voice.

02 — The positioning

One line. Anchors every decision.

"The mobile-first home for people finding their voice — where reading is private, response is the currency, and the writing comes first." — Indent positioning statement
03 — The mechanic

Give‑to‑Get. Reading kindly surfaces your own work.

The platform measures real reading behavior — pieces opened, time spent, comments left, comment quality — and uses it to weight Discover, without making anyone's reading public. The system sees what you've read; other people don't.

You earn visibility by doing the work of reading, not performing it. Anyone can post freely; the loop affects discovery, not access.

  • Soft, never punitive. Posting is always free; the engine adjusts reach, not permission.
  • Honest, never shaming. "You've read 4 pieces this week — your work is reaching 2× more readers."
  • Reading streaks exist; posting streaks do not. No pressure to publish on a schedule.
04 — Product principles

Seven rules. Every design choice tested against them.

Values, not features. Each one a guardrail against the drift that makes other writing platforms feel hostile to beginners.

i.

The writing is the point.

Not engagement, not streaks, not metrics. The product disappears in service of the work.

ii.

Reading is private. Sharing is a choice.

Reads, time spent, and saved pieces are invisible by default. Reactions and comments are public because the reader chose so.

iii.

Publishing earns reading.

Thoughtful reading surfaces your own work. The engine, not a punishment for lurkers.

iv.

Visibility, not ranking.

Follower counts exist as recognition. Never as a headline, never as the target.

v.

Slow social media.

Calm UI, chronological by default, no infinite scroll on writing surfaces.

vi.

Trust is non-negotiable.

Plagiarism, harassment, and bad-faith content are day-one problems — not v2 problems.

vii.

Beautiful to read in.

Typography, spacing, dark mode, offline reading. Core product, not polish.

05 — Key journeys

Six flows. The whole product hangs on them.

Journey 1

Onboard with intention.

Four steps with visible progress. Welcome — pick what you read — read three things (the ritual) — an optional first paragraph about how you came to writing.

Journey 2

Publish a piece.

Pick a shape — Poem, Short story, Chapter. Title, body, optional cover image, publish. Every first publish lands in First Light for 72 hours — equal spotlight for newcomers.

Journey 3

Read & respond, daily.

Open a piece in the reader (paper / sepia / dark). Leave a reaction richer than a heart — felt this · made me think · wanted more — and your own work gets a small visibility boost.

Journey 4

Discover what to read next.

First Light shelf, weekly Editor's Pick, and sort tabs — Fresh · Most discussed · Most read this week. Hand-curated for the first six months. No infinite scroll.

Journey 5

Follow & be notified.

Follow from a card, post, or profile. Active-signal notifications only — responses to your work, new chapters in series you read, a mentor's note.

Journey 6

Share & converse.

Share a piece to someone (followed or not) — it lands in a direct-message thread as a tappable card that opens straight into the reader.

06 — The prototype

Click through the whole product.

A working React prototype of every journey above: splash, onboarding, Following feed, Discover, Reader (with paper / sepia / dark themes), comments, share sheet, Messages, Activity (including the Give-to-Get dashboard), Profiles, and the Compose → Publish flow.

A hidden dev-mode dock lets you jump between any state — splash, onboarding step, new-user empty state — without losing your place.

07 — Visual system

A coffeehouse, not a software company.

Warm, unhurried, direct. Cream paper underneath, literary serif on top, a single calligraphic mark for the wordmark. The design language is a posture — the same one we want the community to take.

Palette

Orange#D05C08
Rose#C36A75
Cream#F9F4EA
Ink#1A1815
Muted ink#8C8579
Paper#FFFFFF

Typography

A quieter place to read.

The wedge nobody fills: the literary-minded amateur, writing because they love writing, who wants their work read kindly and wants to read others. The platform meets them with calm typography, generous spacing, and a single principle: the writing comes first.

Display + reading · Fraunces — literary serif UI & labels · Inter — calm humanist sans
08 — Open decision

The one thing I'd flag before launch.

The prototype currently shows public per-piece view counts — a stakeholder request. This conflicts with the brief's locked privacy principle: reads are private; per-piece read counts stay visible only to the author.

The recommended resolution is to make view counts author-only, preserving the privacy that makes reading feel safe in the first place. It's a small UI change with a large cultural consequence — and exactly the kind of decision that deserves an explicit sign-off, not a quiet ship.
09 — Close

Reading is private. Response is the currency. The writing comes first.

What's defensible about Indent long-term is culture, not features. A kinder Wattpad could be copied; the first hundred members and the norms they set cannot.